Shipping Policies
Below you can find the answers to most questions about shipping policies.
Shipping Times
We handle your order personally, carefully selecting (and sometimes custom creating) your items and packing them with care. We ship out daily Monday through Friday (except for US holidays).
We are a small operation, so unlike the anonymity of large corporations like Amazon, we put your order together with personal attention and your needs in mind. This also means that we do not have the ability to ship products out in conveyor belt fashion like the big stores. As a general rule for shipments in the U.S., please allow two weeks from the time of your order for your product to arrive. For international shipments, please allow four weeks from the time of your order.
Many products can be shipped out the next business day after ordering. However, items such as spell kits, mojo bags, figural candles and dressed candles may take up to an additional week to prepare because we make them just for you, so please allow a little extra time.
Canceling Orders
In order for shipments to go out as quickly as possible, we cannot change or add to an order once it has been placed.
Orders can be cancelled only if they are not already being processed. If you would like to cancel an order, please reach out to us at shipping@parlourofwonders.com and we will let you know the status of your order and whether it can be cancelled.
Shipment Tracking
We ship all orders First Class Mail. After your package goes out, we send you a tracking number so you can know when your package will arrive. Generally, it will take 1-3 days after it leaves our shipping department to arrive (within the U.S.) but once in a while the US Postal system is slow, so please allow up to two weeks for your product to arrive (and you can see if there are any shipping delays by checking your tracking number). For shipments outside of the U.S., please allow up to four weeks.
Discreet Packaging
All orders are shipped discreetly in plain brown boxes with simply “Parlour of Wonders” and our address in the return address.
Missing Packages
All packages are shipped through United States Postal Service (USPS). All packages will have a tracking number which is emailed to you at shipment time, and you can follow your package any time by tracking it. Packages reported delivered by USPS are considered delivered by Parlour of Wonders and are the consumer’s responsibility at that point. Please make sure you have a safe and secure delivery address for us to ship to. If you still have questions about your shipment, you may email us at shipping@parlourofwonders.com.
Damaged Packages
We take care to package all items with extra cushioning so that your items arrive safely, but on a rare occasion the shipping journey is extra rough. If you have damaged items, please do ALL of the following, so that we can file a claim with the post office and get your replacement item to you as quickly as possible:
- Contact us immediately at shipping@parlourofwonders.com.
- Save the original packaging and everything in the package until your claim is settled.
- Do not throw out damaged items, even after you photograph them.
- Please save and do not use up items that were not damaged.
- You may be asked to take the entire package to your local Post Office facility for inspection.
To receive a replacement, you must contact us within 7 days of your package arriving. We will not be able to file claims past 7 days.
For orders outside the U.S.:
To insure your package, we must claim the actual retail price of the items. You may be responsible for any extra duty charges, taxes, or fees that your country charges for imported items. Please check with your local postal system about charges for imported goods take those extra charges into account when ordering.
After checking your tracking, if you still have questions about your shipment, you may email our shipping department at shipping@parlourofwonders.com
Who Pays For Customs Fees?
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Unfortunately, we can’t predict which of these fees, if any, will be applied, and we can’t calculate or collect these fees or taxes.
The Parlour of Wonders isn’t responsible for any additional charges that may apply after a purchase is completed.