Thank you for your order or for booking an appointment with me. Your transaction has been completed, and a receipt for your purchase has been emailed to you. You may log into your account at www.paypal.com/us to view details of this transaction.
For Product Orders:
We handle your order personally, carefully selecting your items, packing them with care and hand-carrying them to the post office. We ship out daily Monday through Friday (except for US holidays).
We are a small operation, so unlike the anonymity of large corporations like Amazon, we put your order together with personal attention and your needs in mind. This also means that we do not have the ability to ship products out in conveyor belt fashion like the big stores. As a general rule for shipments in the U.S., please allow two weeks from the time of your order for your product to arrive. For international shipments, please allow four weeks from the time of your order.
Many products can be shipped out the next day. However, items such as spell kits, mojo bags, figural candles and dressed candles may take up to an additional week to prepare, because we make them just for you, so please allow a little extra time.
All orders are shipped discreetly in plain USPS packaging with simply “Parlour of Wonders” and our address in the return address.
We ship all orders Priority Mail which means that after your package goes out, you can log in to your PayPal account and see the tracking number so you can know when your package will arrive. Generally, it will take 1-3 days after it leaves our store to arrive (within the U.S.) but once in a while the US Postal system is slow, so please allow up to two weeks for your product to arrive (and you can see if there are any shipping delays by checking your tracking number). For shipments outside of the U.S., please allow up to four weeks.
For orders outside the U.S.:
To insure your package, we must claim the actual retail price of the items. You may be responsible for any extra duty charges, taxes, or fees that your country charges for imported items. Please check with your local postal system about charges for imported goods take those extra charges into account when ordering.
After checking your tracking, if you still have questions about your shipment, you may email our Queen of Mail Order at firstname.lastname@example.org
Who Pays For Customs Fees?
When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.
In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.
Unfortunately, we can’t predict which of these fees, if any, will be applied, and we can’t calculate or collect these fees or taxes.
The Parlour of Wonders isn’t responsible for any additional charges that may apply after a purchase is completed.